How we rent
A tenancy can't be done any old way. We put the time in at the start so that afterwards both sides can relax: you, in your home, and us, knowing the property is in good hands.
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We check the property
Before advertising it, we make sure it's in good condition and the paperwork is in order: habitability certificate, energy certificate and utilities.
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We advertise and answer every call
A listing can get between 150 and 250 calls in three or four days. We return them all, even if it takes us a little while. Nobody is left without a reply.
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A first conversation
What you're looking for, when, who will live in the property, whether there are pets. If it isn't a fit, we tell you there and then.
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Viewing and interview
We meet the people who are a good fit at the property. It's your chance to ask anything you like, and ours to get to know you.
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Affordability check
We review your employment history and the documents that show your income. We only ask for what's needed and handle it with care.
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A clear contract
We go through it with you before you sign: rent, the deposit lodged with INCASÒL, guarantees, pets, insurance and what happens if there's a problem with a payment.
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Check-in with photos
On handover day we make a photo record of the property's condition. Both sides sign it and you keep a copy.
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During the tenancy
If something breaks, let us know and we'll fix it with trusted tradespeople, in line with the contract and the law.
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Check-out and deposit
We check the property against the check-in photos, check the utilities and return the deposit within the time limit set by law.
The same for everyone
We assess affordability and fit with the property, never the person. We make no distinction based on origin, nationality, sex, orientation, religion, age or any other personal circumstance.
Frequently asked questions
Why do you hold an interview?
Because a tenancy that starts well lasts for years. We want to get to know you, for you to get to know the property, and for both sides to know what we're committing to.
What documents do you ask for?
Your DNI or NIE, your employment history report (vida laboral) and proof of income: employment contract and latest payslips, pension or, if you're self-employed, your latest tax return. We only ask for what's needed and handle it with care.
How long do you take to reply?
We answer every enquiry. When a listing has just gone live we get a lot of them, so it may take us a day or two.
What deposit and guarantees do you ask for?
The legal deposit, which we lodge with INCASÒL (the Catalan housing agency), and, depending on the case, an additional guarantee within the limits set by law. We tell you before the viewing, not on the day you sign.
What if I can't pay one month?
Let us know as soon as possible. Talking it through finds a solution more often than you'd think. The contract explains what happens if non-payment continues, and we go through it with you before you sign.
What if I'm not a fit this time?
We'll tell you, without leaving you waiting. With your permission, we'll keep your details and let you know when something more suitable comes up.
Shall we start?
Tell us what you're looking for and we'll call you.