Information for tenants
If you already live in one of the properties we manage, here's what people ask most often. For anything else, call or write to us.
Reporting a repair
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Tell us what's happening
Through the form, choosing “reporting an issue”, or by phone. If it's urgent, like a water leak or a door that won't lock, call us.
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Send us photos if we ask
Many problems are easier to assess with a photo or a short video. We'll tell you where to send them.
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We arrange the repair
The tradesperson calls you to agree a time that suits you. If it's our responsibility, we pay for it.
During the tenancy
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Repairs
Plumbing, electrics, locks, blinds, appliances: we work with trusted tradespeople and get them moving fast.
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Home insurance
We explain what's worth covering and introduce you to two or three trusted insurance brokers, with no commission. If there's ever a leak, the insurers sort it out between them.
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Contacts, no commission
A bank, a broker, a builder? We'll give you the details of people we work with. Free, and if you like, we'll make the call.
Who pays for what
Repairs needed to keep the property in good condition are our responsibility: a boiler that stops working, a downpipe that leaks, an installation that needs renewing.
Small repairs arising from everyday use are, as the Spanish Urban Leases Act says, the tenant's: changing a light bulb, a tap dripping from a worn washer, a cistern that needs adjusting. So is any damage caused by misuse.
If you're unsure who's responsible for a repair, ask us before fixing it. We'll talk it through and make it clear.
Renewing or moving out
If you want to renew or leave, let us know with the notice period set in your contract. The sooner we know, the better we can organise it.
When you leave, we go through the property together with the check-in photos, check the utilities and return the deposit within the time limit set by law. Normal wear and tear is not deducted.
Frequently asked questions
Who pays for repairs?
Repairs needed to keep the property in good condition are on us. Small repairs due to everyday wear and tear are, as the law says, the tenant's. If you're unsure about a repair, ask us.
Do I need insurance?
Yes, and we'll help you. We recommend home contents insurance with personal liability cover, tailored to you: a badly arranged policy is no use when something goes wrong. We'll introduce you to two or three trusted brokers we work with, with no commission, and you choose. It also avoids a lot of arguments: if there's a water leak or damage to a neighbour, the insurers sort it out between them.
What if I can't pay one month?
Let us know as soon as possible. Talking it through finds a solution more often than you'd think. The contract explains what happens if non-payment continues, and we go through it with you before you sign.
Got an issue?
Write to us and we'll reply as soon as we can. If it's urgent, call us.